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How soon can I get my transcripts?

We offer standard, next day and same day service. Our goal has always been to deliver transcripts by your deadline. You tell us when, and BAM!.. you got it. (See Turnaround Time)

 

What type of media can you receive?

We can receive many types of media. (See Files & Format) We can also convert files if necessary. If working with digital files is a challenge, we’ll talk you through it step-by-step!

 

How do I get my file to you?

No matter where you are or what kind of file you have, the process is easy. Files can be uploaded via our home page or delivered to our physical address. (See Delivery)

 

How verbatim and accurate are you?

We transcribe everything verbatim minus the “uhs” and “ums” unless you tell us otherwise. Questions are paraphrased unless you specify otherwise. Accuracy is dependent on the clarity of the file provided to us. Our state-of-the-art studio makes it possible to work with most audio.

 

I have confidential files: How do I know they’re safe?

We have been in this business for almost 20 years now, and have always taken pride in ensuring your privacy. Furthermore, we are happy to complete a Non-Disclosure Agreement form. No matter what project we’re working on, all our transcribers have committed to that same integrity.

 

Do I need to fill out any paperwork to get started with BAM! ?

In a word, no. Our motto is, easy as 1, 2, 3… BAM! No forms to fill out, no registrations required, no clubs to join. We know your time is valuable, just as ours is. We all have deadlines to meet, so the less paperwork, the faster we get things done. We do welcome any information that pertains to your project. Attach it to the email, along with your billing info and we’re all set to go.

 

When do you bill me?

We will bill you as soon as your project is complete. We appreciate prompt payment, but once you’ve established credit with us, we’d be happy to work out a 30-, 60-, or 90-day net pay.

 

What if I have a large or challenging project?

Being in business for as many years as we have, we have been able to handle and find solutions for all projects. With our large pool of professional and experienced transcribers on our team, we do our best to work with you throughout your project, step-by-step. Don’t hesitate to give us a call and let us know what your dilemma is: we will brainstorm an answer. Give us the opportunity to help you out.

 

How do we receive transcripts back, and in what format?

Your transcript will be delivered in a Word format via email, unless requested differently.

 

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